Refund And Return Policy
Thank you for choosing to shop with us at The Now Art Collective. We value your satisfaction and want to ensure a smooth shopping experience. Please take a moment to review our refund policy:
- Defective/Damaged/Misprinted Items: At The Now art Collective we take great care to ensure the quality of our products. In the rare event that you receive a defective, damaged, or misprinted item, please contact us within 30 days of receiving your order and we will guide you through the process of submitting a refund claim. This may require providing clear photographs and/or video evidence of the issue. By doing so, you will be eligible for a refund or replacement of the affected item.
- Lost Packages: We understand the frustration of lost packages. If your order is lost in transit, please do not hesitate to contact us. . We work closely with our fulfillment partners. Upon receipt of your claim we will begin an investigation immediately to expedite a timely resolution.
- Our Commitment: We stand behind the quality of our products and take responsibility for any errors on our part. If we determine that the issue is due to our mistake, we will cover the expenses for resolution in the form of reshipment/refund.
- Return Process: In the event that a return is required for a defective, damaged, or misprinted item, we will provide you with clear instructions on how to proceed. We kindly ask that you securely package the item to prevent any further damage during the return shipping process. Once we receive the returned item and confirm the issue, we will promptly process the refund/replacement.
- Buyer’s Remorse: We understand that preferences can change, but we are unable to accept returns or offer refunds for reasons of buyer’s remorse. We encourage you to carefully review product descriptions, images, and sizing information before making a purchase to ensure it meets your needs and expectations.
- Customized or Personalized Items: Items that have been customized or personalized according to your specifications cannot be returned or refunded unless they are defective or do not meet the specifications provided during the order process. We kindly request that you double-check all customization details before placing your order.
- Refund Processing Time: Once a refund is approved, we will initiate the refund process. This typically takes up to _ business days.. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your financial institution.
If you have any questions, concerns, or require assistance with a refund or return, our dedicated customer support team is here to help. Please reach out to us at support@thenowartcollective.com, and we will be glad to assist you.
Thank you for your understanding and support.
The Now Art Collective