Shipping Policy:
- Order Processing and Fulfillment:
1.1 Order Processing Time: Once payment has been cleared, please allow us 2-5 business days to process and fulfill your order. During busy periods or for certain customized products, processing times may be longer. We will notify you in case of any significant delays.
- Shipping Time:
2.1 Product Availability: The shipping time for each product depends on its availability. While we strive to ensure that all products are readily available, there may be instances where certain products are temporarily out of stock or require additional production time. The estimated shipping time for each product is provided on the respective product page.
2.2 Delivery Destination: The shipping time also varies based on the delivery destination. Domestic shipments generally take less time compared to international shipments. Please note that these are estimated shipping times and are not guaranteed.
- Shipment and Tracking:
3.1 Shipment Confirmation: Once your order has been fulfilled and shipped, you will receive a shipment confirmation email containing the tracking number(s) for your package(s). You can use this tracking number to monitor the progress and estimated delivery date of your shipment.
3.2 Shipping Methods: We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific shipping methods available for your location will be displayed during the checkout process.
- Lost or Damaged Packages:
4.1 Risk of Loss: The risk of loss of, damage to, and title for products passes to you upon our delivery to the carrier. If carrier tracking indicates that the product was delivered, it becomes your responsibility to file any claims with the carrier for a lost shipment.
4.2 Lost in Transit: If carrier tracking indicates that a product was lost in transit, please contact us within 30 days of the estimated delivery date. We will initiate a claim investigation and work towards a resolution in accordance with our Return Policy.
- International Shipping:
5.1 Customs and Import Duties: For international shipments, customs and import duties may be applicable. These charges, if any, are the responsibility of the recipient and will be collected at the time of delivery. We recommend contacting your local customs office for more information regarding customs policies and charges.
Please note that the shipping policy is subject to change without prior notice. Any updates or modifications will be communicated to you through our website or by email.
If you have any further questions or concerns regarding shipping, please don’t hesitate to contact us. We are here to assist you. support@outofthewoodsintokings.com